Get in touch
We usually reply within 1–2 business days.
Have a question, feature request, or running into a bug? Send a note using the form below, or email us directly — whichever is easier for you.
Common questions
I forgot my parent PIN. Open the parent zone and tap "Forgot PIN" — you'll be asked for the 12-character recovery code shown when you first set up PodFocus. The recovery code is stored on your devices and in your own iCloud, never sent to us, so we can't look it up. If you've lost it, email us and we'll help you find a way back in. One family PIN works on every device that shares a profile, so changing it on one changes it everywhere.
A podcast won't play. Episodes are streamed directly from the show's publisher. If a particular episode keeps failing, it may be a publisher-side issue or a network hiccup — please email us with the show name and episode title.
My kid's "today" minutes are stuck at zero. Make sure you're looking at the right profile in the parent zone — listening time is per-profile, not per-device. If it still looks wrong, force-quit and reopen PodFocus once, then check again.
Can I share a profile to my kid's own iPad? Yes. Open the parent zone, go to that kid's settings, tap "Share [name] with Another Device," and scan the QR code from their iPad. It works even when their iPad uses a different Apple ID. The kid's library, daily limits, and listening history will sync, and the same family PIN opens the parent zone on their iPad.
My kid is older. Can I add podcasts that aren't made for kids? Yes, one at a time. In that kid's settings, turn on "Allow parent-approved podcasts from the full catalog." Search then covers every podcast, and PodFocus asks you to confirm each one that isn't made for kids. Episodes their creators mark explicit stay hidden; other episodes can still cover grown-up topics, so it's worth a listen first. Turning the switch off doesn't remove what you've added — those shows are labelled Grown-up in Manage Library, where you can remove them. More in our guide for tweens.
Can I use PodFocus on Android? Not yet. PodFocus is currently iPhone and iPad only. If Android support is important to you, let us know — demand helps us prioritize.